Meet Kayla Zickell, who serves as a Client Care Coordinator at Epiphany Wellness, bringing more than seven years of experience in the behavioral health and addiction recovery field. Her professional journey has been driven by a deep passion for helping individuals rediscover hope and build meaningful lives in recovery.
Kayla began her career working in a detoxification program, where she quickly gained an understanding of the challenges individuals face during the earliest stages of recovery. Although the work was emotionally demanding, the experience reinforced her commitment to serving those struggling with substance use disorders. She realized that while detox was an essential first step, her passion was helping individuals continue their recovery journey long enough to witness transformation, healing, and renewed hope.
She later transitioned into residential treatment, where she found immense fulfillment in witnessing clients grow from feeling defeated and isolated to rebuilding relationships, forming healthy connections, and experiencing joy again. Inspired by this work, Kayla eventually fulfilled a lifelong dream by helping establish and operate a treatment program that offered both detoxification and residential services under one roof. The experience strengthened her leadership skills and further solidified her dedication to the recovery community.
Seeking to broaden her clinical experience, Kayla explored the outpatient and Partial Hospitalization Program (PHP) levels of care and discovered Epiphany Wellness. Drawn to the organization’s mission, values, and commitment to compassionate care, she joined the team eager to continue making a meaningful difference. She considers becoming part of Epiphany Wellness an important milestone in both her professional and personal journey.
As a Client Care Coordinator, Kayla facilitates groups, completes client intakes, develops aftercare plans, and assists with case management needs. She takes pride in building trusting relationships with clients, encouraging them to remain engaged in treatment, and supporting them through every stage of recovery. Some of her greatest professional accomplishments include helping clients choose recovery when they were ready to leave treatment, hearing that her words and encouragement made a lasting impact, and reconnecting with former clients who continue to thrive in long-term sobriety.
Kayla contributes to the Epiphany Wellness team through her positive attitude, initiative, strong problem-solving abilities, and genuine compassion. As someone in long-term recovery herself, she brings authenticity and empathy to every client interaction. Her lived experience allows her to connect with individuals in a unique and meaningful way, offering hope through both her personal story and professional dedication. She believes that recovery is possible for everyone and finds her greatest fulfillment in watching clients rediscover themselves and realize that lasting sobriety is achievable. Outside of work, Kayla enjoys spending quality time with her son, swimming, discovering new television series to binge-watch, and finding opportunities to laugh. She believes that joy, connection, and a good sense of humor are essential parts of both life and recovery.
To guarantee that all of our information is accurate, we ensure that all our sources are reputable. That means every source is authenticated and verified to be backed only by medical science.